Terms & Conditions of Business

(Your statutory customer rights are not affected.)


Seller means Tree Shop Ltd., Harts Barn, Monmouth Road, Longhope, GL17 0QD, UK and the company's web site http://www.tree-shop.co.uk. Registered in England No. 330177. Vat No. GB275101483.

Customer means the person or company to whom this document is addressed.

International Customer shall mean, Customer from outside the United Kingdom.

1. General

These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Tree Shop Ltd, to the buyer hereafter referred as the Customer

2. Price

2.1 All prices are quoted in Pounds Sterling and are inclusive of VAT unless otherwise specified.

2.2 All prices are exclusive of postage and packing, unless otherwise stated. Postage and packing for the UK mainland is added on the shopping basket page.

3. Payment

3.1 Payments must be made in Pounds Sterling only, unless otherwise specified, and by one of the following payment methods (except International Customers see clause 10 )

Major debit/credit cards as listed: (Visa/Delta, Mastercard, Switch).

4. Passing of property

4.1 Tree Shop Ltd, shall retain the property of the goods until full payment has been made by the customer and has been received by Tree Shop Ltd

5. Passing of risk

5.1 The risk in the goods shall pass to the Customer on delivery.

6. Delivery

6.1 Delivery date:

Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. Tree Shop Ltd, cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.

7. Acceptance & Return procedure

When you receive goods ordered from Tree Shop Ltd, you have a statutory right that allows you to cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends.

We will not accept any claims for consequential losses arising from non-performance of any plants supplied.

We will refund the price paid as soon as possible, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods and the original carriage cost.

You must return the goods to Tree Shop Ltd, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to Tree Shop Ltd then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.

If you, the consumer, wishes to return goods, you will return them at your own cost, we will only refund the return carriage if the goods are faulty or are incorrect.

Where products supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.

9. Licence agreement

The Customer shall respect all licence agreements delivered by the copyright owners. Tree Shop Ltd cannot be held responsible or liable for any misuses conducted by the Customer or any third party.

10. International customer

Customers from outside the UK can only pay by International credit card or bank transfer and must pay in pound sterling unless otherwise specified. All other terms and conditions apply.

11. Law

These terms and conditions are governed and shall be interpreted in accordance with English law.

12. All items are offered subject to availability on receipt of order.

13. Where plants are no longer available from our own nurseries we reserve the right to supply material of a similar specification and quality from other growers within the EU and amend prices as necessary. We reserve the right to substitute size, identity number, provenance and origin unless specifically requested by customer at time of order.

14. Every effort is made to supply plants in good condition and of reliable quality consistent with the standards specified by the purchaser. We will not be held responsible for the condition of plants after acceptance of delivery. Neither will we be held responsible for the replacement of any of the plants which fail to grow due to unsuitable soil conditions, adverse weather conditions, lack of weeding or other causes beyond our control.

15. Contract
Automatic confirmation of receipt of your Order does not constitute a Contract between us. A Contract for the Sale of Goods shall only arise on the despatch of the Goods to you.